My message (April 7):
One of the most frustrating things (apart from long security lines) about flying these days is the inconsistency of the rules. Some airports tell me to take my sneakers off, some don't, and both yell at you when you do the wrong thing. Some says it's becuase of the potential for metal in my shoes, some don't. It's all very confusing.
Just today, flying out of PDX, I was going to keep my shoes on. The woman at the gate said, "You can take off your shoes if you'd like." I'd rather not go through the trouble. It's hard enough to put on my jacket and belt and putting away my laptop and grabbing my bags without slowing down the line - why take off my shoes if I know they won't set off the metal detector? But it turns out this isn't a suggestion. After I give her a quizzical look and start walking, she says I should take my shoes off and it isn't because of the possibility of there being metal in my shoe. So I take one shoe off, but the guy manning the metal detector says I can leave them on.
Great! A voice of reason. But I go through the metal detector and then he pulls me aside for no reason (I was not flagged, and I had not set off the metal detector) and starts going me over with the wand. As far as I can tell, he decided I was suspicious because I didn't want to take my shoes off. That's just stupid.
And of course this is just one of the many annoying and bizarre incidents I've had in my travels since the TSA took over. The least you could do is make the rules absolutely crystal clear across all airports, post clear signage, teach your employees to be less obnoxious, and provide chairs and such for people to undress and dress as your whims demand.
Frustrated and not feeling much safer for the hassle,
Kushal Dave
Their message (April 9):
Thank you for your email message.
TSA screening personnel are required to screen ALL footwear to ensure that no prohibited items are hidden inside. You are NOT required to remove your footwear prior to the walk-through metal detector; however, screening personnel may recommend removal based on SEVERAL criteria.
Screeners are required to encourage removal of footwear that may contain metal as well as many other types of footwear that DO NOT contain metal. Even if the metal detector does not alarm when you walk through it, you may still be directed to additional screening and asked to remove your footwear due to other criteria that screeners are trained to observe.
Footwear that is less likely to require additional screening includes:
· "Beach" flip flops
· Sandals
· Thin-soled athletic shoes
Footwear that is likely to require additional screening includes:
· Work boots
· Platform shoes and platform flip flops
· Any shoe or boot containing metal
Tip: Since thorough screening often includes X-Ray inspection of your footwear, wearing footwear that is easily removable will help speed you through the process.
TSA has developed standard screening practices for all of our Nation's airports, and passengers can expect essentially the same procedures. While the procedures are the same everywhere, the interpretation of those procedures results in some slight variations from airport to airport - situation to situation.
We work hard to achieve consistency in the security training process. We inspect screening operations at airports and continue to monitor the number and nature of complaints we receive from the traveling public to track trends and spot areas of concern that may require special attention. This ongoing process will enable us to ensure prompt, corrective action whenever we determine that security screening policies need modification or specific employees are the subject of repeated complaints.
TSA Contact Center
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